Ugfreak has gained a new customer and i am looking forward to running some different compounds. Theres a reason ug rose through the ranks so quick due to their quality gear and customer service and most of all being a company that keeps their word and follows through on what their website says! No matter what they made it alright you just gotta communicate and give them a chance to address your questions or concerns. It was my first time ordering from them so obviously i was nervous and probably asked more than enough questions but they got back to me every single time and reassured me everything would be shipped and tracking number provided in due time. Btw the tracking number didnt work for a long time but it did show it had been shipped almost a week later or more.